Frustrated with a specific company customer support? Looking minutes on a utility bill to find a customer support phone number? Here is something to help you. What are the best support departments of Fortune 500 companies ? How can you reach them ? United Parcel Service of North America, Inc. or UPS is known as the largest shipment and logistics company in the world. Customers of the company can easily track their packages, change delivery location, and even return a shipment with damage once they receive it, services that has led to its 41.4% excellent rating. Ranked as 3rd in customer service with 41.8% excellence rating, Hilton stays true to its goal of delivering exceptional guest experience with outstanding warmth of hospitality, integrity, leaderships and teamwork.
According to a study run by the customer experience advisory firm Watermark Consulting, companies that deliver a great customer experience are rewarded over the long-term – not just by consumers – but by investors, too. “In short, it pays to be a beloved company,” says Jon Picoult, Watermark’s founder and principal. Take, for example, the online behemoth, Amazon. “Amazon is a great example of a firm that’s hitting all the right notes. They understand the broad spectrum of touchpoints that comprise their customer experience and manage each very deliberately. While other online retailers thought their customer experience ended when they shipped their product, Amazon recognized that even the act of opening the package will, in part, shape consumer impressions. So they invented “frustration-free” packaging, eliminating those hard-to-open clamshell packages that trigger wrap-rage among even the most patient and reserved consumers,” he says. Find out 17 Amazon Prime benefits you might not know about.
Think long term when dealing with customers. By keeping customers happy, they will be loyal and through word of mouth, will do the marketing for you. In fact, according to author Pete Blackshaw, a satisfied customer tells at least three friends (whereas an angry customer tells 3,000!) Peter Shankman, author and business consultant, was ready to board a flight before tweeting “Hey, @Mortons – can you meet me at Newark airport with a porterhouse when I land in two hours? K, thanks. :)”. As soon as Peter landed, a gentleman wearing a tuxedo was holding a bag that contained porterhouse shrimp, napkins and silverware. Knowing that Peter was a regular customer and having tracked down his arrival details, Morton’s traveled more than 23 miles to deliver excellent service.
Best in class customer service companies let customers know that a support request has been received and is being handled. So when a customer contacts your company, whether through a web form or an email, make sure that an automated reply is sent to the customer to acknowledge the receipt of the email. Our study found that 90% of companies do not use auto-responders or acknowledge that an email has been received. Ten percent of customers cite “waiting too long for a response” as one of the biggest frustrations when it comes to customer service. So don’t make your customers wait! Set up an auto-responder in your customer service solution or email client, and in the acknowledgment, use an email template that includes customer support working hours, a unique ID for tracking the request and supporting links to a self-service knowledge base or online FAQs.
Searching for a customer service contact phone number? This website is specialzed on offering lightning fast access to info about any big company client support department, with a lot of extra information, like phone contacts, email, live chat addresses and so on. Read extra details about Customer service number.